Privacy Policy

Your Privacy Matters

We are committed to protecting your privacy and being transparent about how we collect, use, and share your information. This policy explains our privacy practices in detail.

Effective Date: January 1, 2024 | Last Updated: November 20, 2025

Information We Collect

Personal Information: Name, email address, phone number, and profile information you provide when creating an account.

Usage Data: Information about how you use our service, including meeting participation, feature usage, and interaction patterns.

Device Information: Browser type, operating system, IP address, and device identifiers.

Communication Data: Messages, recordings, and other content you share through our platform (with your consent).

How We Use Your Information

Provide and maintain our video conferencing and collaboration services.

Process transactions and send related information including confirmations and invoices.

Send technical notices, updates, security alerts, and support messages.

Respond to comments, questions, and provide customer service.

Improve our services through analytics and user feedback.

Comply with legal obligations and protect against fraudulent or illegal activity.

Information Sharing

We do not sell, trade, or rent your personal information to third parties.

Service Providers: We may share information with trusted third-party service providers who assist in operating our platform.

Legal Requirements: We may disclose information when required by law or to protect our rights and safety.

Business Transfers: Information may be transferred in connection with mergers, acquisitions, or asset sales.

With Your Consent: We may share information for other purposes with your explicit consent.

Data Security

We implement industry-standard security measures to protect your personal information.

All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption.

Access to personal information is restricted to authorized personnel only.

We regularly conduct security audits and vulnerability assessments.

In the event of a data breach, we will notify affected users within 72 hours.

Your Privacy Rights

Access: Request a copy of the personal information we hold about you.

Rectification: Request correction of inaccurate or incomplete information.

Erasure: Request deletion of your personal information under certain conditions.

Portability: Request your data in a structured, machine-readable format.

Restriction: Request limitation of processing in specific circumstances.

Objection: Object to processing for direct marketing or legitimate interests.

Cookies and Tracking

We use cookies and similar technologies to enhance your experience and analyze usage.

Essential cookies are necessary for the platform to function properly.

Analytics cookies help us understand how users interact with our service.

You can control cookie preferences through your browser settings or our cookie management tool.

For detailed information, please refer to our Cookie Policy.

Data Retention Periods

Account Information

Personal profile and account settings

Until account deletion

Meeting Data

Meeting metadata and participant information

30 days after meeting

Recordings

Meeting recordings (user-controlled retention)

As specified by user

Analytics Data

Aggregated usage statistics and performance data

24 months

Questions About Your Privacy?

If you have any questions about this Privacy Policy or how we handle your personal information, our privacy team is here to help.

Email: privacy@craftcode.com | Data Protection Officer: dpo@craftcode.com

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